Play responsibly at pgkn
pgkn is always by your side to keep you safe while you enjoy the fun. Set your own deposit limits, time-outs, and self-exclusion to stay in control of your play.
Gaming
Why is responsible gaming important?
Online gaming is primarily a form of entertainment. pgkn believes that gaming is enjoyable only when it is done in a planned way and within your own means. However, like any form of entertainment, excessive or uncontrolled gaming can have a negative impact on your personal, family, and financial life.
On the pgkn platform, we want you to play with awareness, enjoyment, and full control. That is why we provide several self-help tools and support options. On this page you will learn how to monitor your own betting habits, recognise warning signs of a problem, and seek help when needed.
Our protection tools
Deposit Limit
Set your own maximum on how much you deposit per day, per week, or per month. Reducing a limit takes effect immediately; increasing one applies after a waiting period — giving you time to think it over.
Time-Out
Use the time-out option when you want to take a break for a set period. You can temporarily suspend your account for anywhere from 24 hours up to 30 days — with no pressure.
Self-Exclusion
If you feel gaming is getting out of control, choose long-term self-exclusion. During this period your account will be completely inactive and no promotional messages from pgkn will be sent to you.
Betting History Review
View your full history of deposits, withdrawals, and bets at any time. Stay aware of your spending patterns and adjust your habits if needed.
Reality Reminder
If you play for a long stretch without a break, pgkn will remind you to take one. These messages help you stay aware of how long your session has been running.
24/7 Support
Our support team is always ready to help with any question or concern related to responsible gaming. Get assistance in Bengali via live chat or email.
Recognise the warning signs
If you notice one or more of the following signs in yourself, it is time to take caution. Remember — seeking help is not a sign of weakness; it is a sign of awareness.
You are spending money on betting beyond your budget, or using money set aside for household or emergency expenses.
You keep coming back and placing larger bets in an attempt to recover losses.
Gaming feels more important than family, friends, or work, and you are neglecting other activities.
You are hiding from family or loved ones how long or how much you are playing.
You feel anxious, restless, or notice mood changes when you are unable to play.
Gaming is affecting your sleep, eating, or daily routine.
For 21+ only
To open an account at pgkn and participate in any form of betting or gaming activity, a user must be at least 21 years old. The age verification process is an integral part of our responsible gaming policy. We are firmly committed to protecting minors.
Practical tips for healthy gaming
Responsible gaming means keeping gaming as one element of entertainment rather than making it the centre of your life. Keep these tips in mind before and while playing at pgkn.
- Set a fixed budget before each session and stick to that limit — win or lose.
- Do not treat betting as a source of income. It is entertainment, not investment.
- Take regular breaks. Step away from the screen for a few minutes every hour.
- Avoid gaming when you are under stress, feeling lonely, or going through a low period — your decision-making is not at its best in those states.
- Do not play under the influence of alcohol or any other substance.
- Never bet to recover losses or to "win back" what you have lost.
- Spend time with family and friends and maintain a balance with other hobbies and activities.
- Keep pgkn's deposit limit and time-out tools active so that overspending is controlled automatically.
Use pgkn's self-help tools
⚙️ Setting limits from Account Settings
After logging in to your pgkn account, go to the "Account Settings" section and you will find options to set deposit limits, loss limits, and session limits. These limits take effect immediately.
⏸️ Taking a temporary time-out
If you want a short break from gaming, activate a time-out for anywhere from 24 hours to 30 days. During this period you will not be able to log in or place bets. Once the break ends, your account becomes active again automatically.
🛑 Long-term self-exclusion
If you feel the problem is serious, choose self-exclusion. You can close your account for a minimum of 6 months or permanently. During this time pgkn will not send you any marketing or promotional communications.
📧 Getting help through support
If you have difficulty setting tools yourself or need further assistance, contact the pgkn support team directly. Our team is ready to help 24/7 via live chat and email.
Need help? We are here
If you feel gaming is becoming a problem, do not wait — contact us right away. pgkn's support team will guide you in the right direction with care and understanding.
Play with awareness, enjoy the experience
Use our tools to ensure responsible gaming at pgkn and contact us whenever you need.