pgkn's Privacy Policy

This privacy policy applies to users ("you", "your") of the pgkn platform ("pgkn", "we", "our"). It explains what information we collect about you, why we collect it, how we use it, and in what circumstances we may share it with third parties. By using pgkn's services, you fully accept the terms of this policy.

We keep your information secure using SSL encryption technology and industry-standard security measures. Our goal is always to ensure a safe, transparent, and trustworthy online environment.

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1 Types of Information Collected

pgkn collects various types of information, divided into two main categories:

1.1 Information You Provide

This includes information you directly provide during account registration and use of the service:

• Full name and date of birth (for age verification — only persons aged 21 or older may register)
• Email address and contact information
• Username and password
• Identity verification documents (national ID card or passport details)
• Financial transaction information — bKash, Nagad, Rocket, or Upay account numbers (the full number is not stored, only the last few digits)
• Information provided when contacting customer support

1.2 Automatically Collected Information

When you visit or use the pgkn platform, certain information is collected automatically:

• Device information — device type, operating system, browser version
• IP address and approximate geographic location
• Site usage patterns — pages visited, session duration, content clicked
• Information from cookies and similar tracking technologies
• Gaming activity and transaction history

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2 Purpose of Data Collection

pgkn collects and uses your information only for specific and legitimate purposes:

• Account management: Creating, verifying, and maintaining your account and ensuring service delivery.
• Financial transaction processing: Processing deposit and withdrawal requests and preventing fraud.
• Age and identity verification: Ensuring that only persons aged 21 or older are using the service.
• Customer support: Responding to your inquiries and complaints and providing assistance.
• Security and fraud prevention: Preventing platform misuse, cyberattacks, and unauthorized access.
• Responsible gaming: Identifying potentially problematic gaming behavior and providing related support.
• Service improvement: Analyzing data to improve our platform, products, and user experience.
• Legal compliance: Ensuring compliance with applicable laws and regulations.

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3 Cookie Policy

pgkn uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

3.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform. They maintain login sessions and ensure security.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Collect information to understand how the platform is being used.

3.2 Cookie Control

You can control or disable cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.

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4 Data Sharing and Disclosure

pgkn does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

• Service providers: Our designated payment processors (bKash, Nagad, Rocket, Upay) are provided only the minimum information necessary to complete transactions.
• Technology partners: Technology service providers required to operate the platform, who are contractually bound to adhere to our privacy standards.
• Legal obligations: In response to any legal process, court order, or legitimate request from a government authority.
• Fraud and crime prevention: In response to legitimate requests from agencies investigating financial crimes.
• Business transfers: In the event of a merger or acquisition, the new entity will remain subject to this privacy policy.

Except in the cases listed above, we do not provide your information to any third party without your explicit consent.

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5 Data Security

pgkn follows the highest industry standards to protect your information. Our security measures include:

• SSL/TLS encryption: Full encryption is ensured during data transmission.
• Data encryption: Sensitive information collected is stored in encrypted form.
• Access control: Only authorized personnel have access to specific and necessary information.
• Regular security reviews: Regular audits are conducted to identify and address potential vulnerabilities.
• Firewall and intrusion detection: Active measures to prevent unauthorized access and cyberattacks.

While we take the highest protective measures, it is not possible to guarantee that data transmission over the internet is completely risk-free. If a data security issue arises, we will promptly notify the affected users.

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6 Data Retention Period

pgkn retains your information only for as long as necessary. The general policy is:

• Active accounts: Information is retained while the account remains active.
• Closed accounts: Even after an account is closed, certain information is retained for the legally required period due to financial and legal obligations.
• Transaction records: Transaction history is retained in accordance with financial regulatory authority guidelines.
• Customer support communications: Retained for the period necessary to improve support quality and resolve disputes.

Once the purpose of retention has been fulfilled, we securely delete or anonymize your personal information.

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7 Your Rights

As a pgkn user, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of incomplete or inaccurate information.
• Right to erasure: In certain circumstances you may request that your personal information be deleted, though complete deletion may not be possible where legal obligations exist.
• Right to restrict processing: In certain circumstances you may request that processing of your information be restricted.
• Right to data portability: You may request a copy of your information in a structured, commonly used format.
• Right to object: You may object to the processing of your information for certain purposes.
• Right to withdraw consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise the above rights, email us at [email protected] or contact us via live chat. We will respond to your request as quickly as possible.

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8 Third-Party Services and Links

The pgkn platform may integrate game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, and others) and payment gateway services. These third parties have their own privacy policies, and pgkn is not responsible for their policies. We recommend reading the relevant privacy policy of any third party before using their services.

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9 Protection of Minors' Information

pgkn strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect or retain information from minors. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed. If you believe a minor is using our platform, please contact us immediately.

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10 Changes to the Privacy Policy

pgkn may update this privacy policy from time to time. For significant changes:

• The updated date will be clearly noted on this page.
• You may be notified of important changes by email or platform notification.
• Continued use of the platform after a change is made will be considered your acceptance of the new policy.

If you do not agree with the policy after a change, please stop using the service and contact us.

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11 Contact

For any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: 24/7 support — in Bengali and English

Our privacy team will review your request as quickly as possible.